Our window cleaning process starts with a site assessment. We walk the property, count the panes, assess the accessibility, and identify any problem areas. For Preston Road properties, the assessment is meticulous — we evaluate every pane for existing condition, check the frames for any damage, and plan the most meticulous cleaning approach. For Turtle Creek corridor properties, we note the tree canopy and the shade conditions. For Mockingbird Lane properties, we assess the traffic patterns and the mixed community. We then provide a quote based on the scope of work.
On the day of service, our crew arrives with premium cleaning solutions and professional-grade equipment in clean condition. For ground-floor windows, we use traditional squeegee methods — strip washer, premium solution, squeegee, and meticulous edge detailing. For Highland Park properties, the edge detailing is the most critical step — we detail every edge and corner to ensure there are absolutely no streaks or spots. For upper-floor windows, we use water-fed pole systems with deionized water.
For the glass on Highland Park properties, we use the most premium cleaning solutions available. These solutions are formulated to cut through the clay dust and the pollen without leaving any residue. The premium solutions produce a clearer result than standard cleaning solutions, and for luxury properties, the clarity of the glass is the measure of quality.
For properties near the Turtle Creek tree canopy, we account for the shade and the pollen. The shade can cause the glass to dry more slowly, which can lead to streaks if not handled properly. We use professional-grade squeegees that remove the water quickly and evenly. The pollen from the mature trees creates a yellow-green film that is removed with our premium cleaning solutions, and we use solvent pre-treatments for stubborn sap.
For Mockingbird Lane properties, the mixed traffic from SMU, the hospitals, and the Park Cities residents creates a specific type of grime. The street-level glass gets touched and smudged by the mixed pedestrian traffic. We use squeegee methods with extra attention to the street-level glass.
After cleaning, we do a quality check with the property manager. For Highland Park properties, the quality check is the most rigorous of any area we work in — we inspect every pane from multiple angles, in different lighting conditions, to ensure there are absolutely no streaks, spots, or missed areas. The luxury standards mean the quality check leaves nothing to chance.
For Highland Park properties, we leave the site cleaner than we found it. The appearance of the work area is as important as the appearance of the glass. We ensure the site is spotless when we leave, with no evidence of the cleaning process remaining. The independent town governance means we respect the community’s standards at every step.